Access Healthcare acquires revenue cycle services provider Pacific BPO

BPO ACQUISITION WILL DIVERSIFY CUSTOMER PORTFOLIO AND STRENGTHEN COMPETITIVE POSITION OF ACCESS HEALTHCARE IN ERA OF INCREASING COST CONSTRAINTS

Dallas TX – August 31, 2018. Access Healthcare, a leading provider of healthcare business process outsourcing services, announced that it has acquired Pacific BPO, a premier provider of revenue cycle management services. Pacific BPO's 2,100 employees will become a part of Access Healthcare, making the organization one of the largest healthcare outsourcing companies, with a resulting employee base of over 11,000 employees and over 1,000 automated agents (bots), operating from 19 delivery centers across the United States, India, and the Philippines.

Headquartered in Noida, India, Pacific BPO was founded in 2010. Pacific BPO has a client base that includes hospitals, physician practices, and revenue cycle intermediaries.

"This acquisition is about achieving scale and leveraging shared values,” said Anurag Jain, chairman of Access Healthcare. “With the addition of hospital inpatient revenue cycle management capabilities that Pacific BPO brings, we have significantly increased the breadth of healthcare customers in our portfolio. We now have one of the most diversified set of customers in the revenue cycle space. More than that, Pacific BPO shares the same values and purpose as Access Healthcare."

As Pacific BPO integrates into Access Healthcare, Pacific CEO Kumar Shwetabh becomes part of the executive leadership team of Access Healthcare as president of the hospital business. In this capacity, Shwetabh will lead the company’s foray into the hospital revenue cycle services space, an area of increasing importance in an era of cost constraints and rising expectations to demonstrate improved outcomes. Kumar will also continue as CEO of Pacific BPO.

Kumar Shwetabh, CEO, Pacific BPO said: "Pacific BPO was looking for an organization with similar culture and values to help us expand further. We have known the Access Healthcare team for a long time and have admired the way they have grown. Not only are our market segments complementary, but the suite of business process management and robotic process automation technologies that Access Healthcare brings will help us deliver significantly higher value to our customers. It also provides our team members the opportunity to enrich their careers."

Vardhman Jain, vice chairman of Access Healthcare said: “From beginning our journey in a coffee shop with three employees to more than 11,000 employees in seven years, we have built a great foundation for revenue cycle transformation. We have also created one of the most advanced healthcare automation platforms with robotic processing and machine learning capabilities.”

“In Pacific BPO, we found an organization with a great delivery engine, and with our process automation technologies, proven ability to scale and stronger US presence,  we will add value to Pacific’s customers,” he said.

Welcoming Kumar into his leadership team, Shaji Ravi, president, and managing director of Access Healthcare said: “Over the next few months, we will fully integrate Pacific BPO into Access Healthcare, while expanding our delivery footprint to Noida and Trivandrum in India and Teaneck, NJ. We see a lot of opportunities to apply our best practice methodologies, processes, and systems to Pacific BPO’s operation.”

ABOUT ACCESS HEALTHCARE

Access Healthcare provides business process outsourcing, applications services, and robotic process automation tools to healthcare providers, payers, and related service providers. The company operates from 19 delivery centers in the US, India and the Philippines, and its 11,000+ staff is committed to bringing revenue cycle excellence to its customers by leveraging process automation technologies, best practices, and global delivery. Based in Dallas, Access Healthcare supports over 250,000 physicians, serves over 80 specialties, processes over $50 billion in accounts receivable annually, and ascribes medical codes to over 15 million charts annually. To learn how Access Healthcare can help your organization boost its financial performance, visit https://www.accesshealthcare.com

ABOUT PACIFIC BPO     

Pacific BPO is a leading global business process outsourcing company that offers focused cost and process optimization solutions to clients in the healthcare industry. It specializes in offshore outsourcing services including, but not limited to, medical coding, medical billing, insurance claim processing. Pacific BPO assists healthcare service providers in managing their patient information data, back-office operations, and technical helpdesks through a solution-oriented approach, enabling such providers to focus on their key business priorities. For more information, visit pacificbpo.com

Access Healthcare's Medical Billing, Medical Coding, and call center jobs now on Facebook.

Searching for a job in the growing healthcare BPO Industry?

Just follow Access Healthcare's page on Facebook: https://www.facebook.com/accesshealthcareindia 

Apply for Careers with Access Healthcare's on our Facebook page

Apply online to Access Healthcare's job positions in Chennai, Coimbatore, Pune, and Manila on Facebook. https://www.facebook.com/pg/accesshealthcareindia/jobs/?ref=page_internal 

Medical Billing and Coding Careers with Access Healthcare

Explore revenue cycle careers with Access Healthcare in Chennai, Coimbatore, and Pune in India.

CLIENT PARTNER - MEDICAL BILLING

As a Client Partner for medical billing services, you will be responsible for delivering Patient Registration, Charge Entry, Payment Posting, and other revenue cycle transaction processing services. Explore opportunities in Chennai and Pune.

CLIENT PARTNER - MEDICAL CODING

As a Client Partner for medical coding services, you will be responsible for applying your knowledge of medical terminology to ascribe codes to medical charts. We are looking for Medical Coding professionals with experience in Inpatient, Outpatient, Anesthesia, and Emergency Department Coding on the ICD-10 coding system. Life Sciences graduates may also apply. Explore opportunities in Chennai, Pune, and Coimbatore

CLIENT PARTNER - CODING DENIAL MANAGEMENT

As a Client Partner for coding denial management, you will be responsible for evaluating and interpreting the cause of denied claims, timely refiling, review documentation, and conduct an in-depth review of the denied claims. Explore opportunities in Chennai.

CLIENT PARTNER - ACCOUNT RECEIVABLES

As a Client Partner for account receivables, you will be responsible for making calls to insurance companies to follow-up on pending claims. We are looking for people with excellent spoken English skills, preferably with experience in accounts receivable and denial management processes. Explore opportunities in Chennai, Coimbatore, and Pune

CLIENT PARTNER - CLINICAL DOCUMENTATION SERVICES

As a Client Partner for Clinical Documentation services, you will be responsible for classification and processing of clinical documents. We are looking for graduates in life sciences to join our growing team as Clinical Documentation Management professionals. Explore opportunities in:

CLIENT PARTNER -NON- CLINICAL DOCUMENTATION SERVICES

As a Client Partner for Non-Clinical documentation services, you will be responsible for processing from non-clinical documentation on lab reports, prescriptions, and other images, on to the EHR systems of our customers. images, We are looking for graduates/diploma holders in non-engineering streams to join ours in Chennai, Coimbatore, and Pune offices. Explore opportunities in Chennai, Pune, and Coimbatore.

GROUP LEADER - REVENUE CYCLE SERVICES

As a Group Leader for Revenue Cycle services, you will be responsible for guiding and monitoring your team to complete their day-to-day tasks as well as manage client escalations. We are looking for people with a passion for delivering high-quality services and a flair for building great teams. Explore opportunities in Chennai.

GROUP LEADER - BUSINESS TRANSFORMATION

As a Group Leader for Business Transformation, you will be responsible for identifying and implementing business transformations for revenue cycle projects, corporate and support functions across Access Healthcare. We are looking for a process consultant with a passion to drive enterprise-wide improvements to achieve business goals and objectives. Explore opportunities in Chennai.

MANAGEMENT TRAINEE - STRATEGY AND CORPORATE FINANCE

As a Management Trainee, you will be responsible for managing a range of transactional and advisory tasks related to strategy and corporate finance. We are looking for graduates in CA/ MBA-Finance from reputed B-Schools. Explore opportunities in Chennai.

SENIOR GROUP LEADER - LEGAL AND CORPORATE GOVERNANCE

As a senior group leader, you will be responsible for maintaining, monitoring, updating and implementation of the operational framework of legal and corporate governance in compliance with statutory requirements. We are looking for an experienced professional in corporate law and governance with graduation in law (LLM). Explore opportunities in Chennai.

ASSISTANT DELIVERY MANAGER - FINANCE AND ACCOUNTING

As an assistant delivery manager with our finance and accounting team, you will be responsible for managing teams of F&A professionals, delivering high-quality services and driving process improvement initiatives.Explore opportunities in Chennai.

OTHER OPPORTUNITIES

Access Healthcare offers you exciting career opportunities in our shared services teams. We are looking for dynamic professionals to join our human resources, finance, administration, legal, and procurement teams. Explore opportunities in Chennai.

AR Caller Jobs with Access Healthcare in Chennai

Give wings to your career as an AR caller by joining Access Healthcare’s Customer Service Team.  Your focus will be on providing support to patients and providers through the multi-channel contact center. The role requires a good understanding of the patient population, understanding of their billing statements, and strong customer service orientation. Review the job description below and apply online below:

KEY TASKS AND RESPONSIBILITIES

• Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services

• Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference

• Record after-call actions and perform post-call analysis for the claim follow-up

• Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact

• Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call

• Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments

JOB REQUIREMENTS

To be considered for this position, applicants need to meet the following qualification criteria:

• 1-4 Years experience in accounts receivable follow-up / denial management for US healthcare customers

• Fluent verbal communication abilities / call center expertise

• Knowledge on Denials management and A/R fundamentals will be preferred

• Willingness to work continuously in night shifts

• Basic working knowledge of computers.

• Prior experience of working in a medical billing company and use of medical billing software will be considered an advantage. Access Healthcare will provide training on the client's medical billing software as part of the training.

• Knowledge of Healthcare terminology  and ICD/CPT codes will be considered a plus

Interested candidates, please visit  

https://www.accesshealthcare.org/ar-caller-jobs-in-chennai/

Client Partner - IT Recruitment Jobs with Access Healthcare

The Client Partner for Talent acquisition- IT recruitment would leverage both internal and external sourcing channels to source the right talent required for IT jobs at Access Healthcare. 

KEY TASKS AND RESPONSIBILITIES

• Requirement gathering from hiring managers and determine staffing needs
• Application of advanced sourcing techniques including, but not limited to, job portals, social media platforms, career website, and referrals to locate potential candidates in the industry
• Resume screening to analyze the fitment of the profile against the job description and proceed for technical evaluation
• Coordinate with hiring managers and candidates to schedule interviews and follow-up for interview feedback
• Offer negotiation with shortlisted candidate and ensure minimal onboard renege
• Communication and promotion of internal referral programs
• Referral process management

KNOWLEDGE AND SKILLS

• Hands-on experience as a technical recruiter with the ability to understand technical expertise and job requirements for IT roles
• Ability to conduct job fitment and pre-screening analysis
• Stay updated with the changing recruitment trends and application of advanced sourcing techniques
• Understanding of company’s HR practices and labor legislation
• Excellent verbal and communication skills
• Proficiency in working with MS word and excel

QUALIFICATIONS AND EXPERIENCE

• 1-3 years of experience in sourcing, screening, and onboarding of IT candidates through Job portals, Social media sites and Employee referrals
• Graduation / post-graduation with relevant IT background

Interested candidates, please visit  

https://www.accesshealthcare.org/technology-careers/client-partner-talent-acquisition-it-recruitment/ 

Looking for a Career in Healthcare BPO ?

Explore opportunities to work with Access Healthcare.

CLIENT PARTNER - CODING DENIAL MANAGEMENT

As a Client Partner for coding denial management, you will be responsible for evaluating and interpreting the cause of denied claims, timely refiling, review documentation, and conduct an in-depth review of the denied claims. This job requires knowledge of denial management and medical coding processes.

LEARN MORE

CLIENT PARTNER - MEDICAL BILLING

This is an entry-level job in medical billing and is typically performed during India day-shift time. The process involves data entry on different billing processes.

1. Patient Registration. Performing data entry to capture the demographic details of Patients
2. Charge Entry. Accurate capture of medical codes and fees for the medical services rendered
3. Payment Posting. Accurate capture of payment details and decision making on any residual amounts

LEARN MORE

CLIENT PARTNER - MEDICAL CODING

These services are also performed typically in the India daytime. As the nuances of medical codes are different for types of services- inpatient/outpatient/emergency departments- and for the medical specialties, there is a need to specialize medical coders in different services. The process requires knowledge of medical terminology and human anatomy.

 Life Sciences graduates may also apply.

LEARN MORE

CLIENT PARTNER - ACCOUNT RECEIVABLES

Accounts Receivable and Denial management services are typically voice-based processes. Skill sets required are spoken English, documentation and good analytical ability.  The process requires making calls to insurance companies to follow-up on pending claims. 

LEARN MORE

CLIENT PARTNER - PRIOR AUTHORIZATION

Prior authorizations are obtained by making calls to insurance companies to get financial authorization for specific medical procedures and validate the patient's eligibility and coverage.  Skill sets required are spoken English, documentation and good analytical ability

LEARN MORE

CLIENT PARTNER - CLINICAL DOCUMENTATION SERVICES

Clinical documentation services require classification and processing of clinical documents.  Since the documents being processed are clinical in nature, life sciences knowledge and typing skills are the core skills required for the job. 

LEARN MORE

GROUP LEADER - REVENUE CYCLE SERVICES

Group Leaders or team leaders provide leadership, guidance, and management to the teams that they lead. They are responsible for managing the team's production, address client escalations, and ensure that the service quality levels are managed.

LEARN MORE

Clinical Documentation Management Jobs

JOB DESCRIPTION

• Classification of documentation batches into appropriate classifications based on the patient chart and image contents
• Capture patient demographic details based on the patient details
• Capture Clinical information pertaining to the tests ordered by the physician from the laboratory reports

JOB REQUIREMENTS

• Excellent understanding of medical terms, human anatomy, and physiology
• Diploma holder,post-graduate graduate in life sciences (Pharmacy, Physiotherapy, Zoology, Microbiology, Biochemistry, B.Sc Medical Laboratory Technology, Biotechnology)
• Basic typing and good communication skills
• Willingness to work different shifts

To apply, click here https://www.accesshealthcare.org/client-partner-clinical-documentation-services/

ABOUT ACCESS HEALTHCARE

Access Healthcare provides business process outsourcing and applications services, and robotic process automation tools to healthcare providers, payers, and related service providers. We operate from 12 delivery centers in the US, India and the Philippines, and our 8,000+ staff is committed to bringing revenue cycle excellence to our customers by leveraging technology, emerging best practices, and global delivery. Access Healthcare was recognized as a Leader in Everest Group Healthcare Provider BPO PEAK Matrix™ Assessment 2017.

Based in Dallas, we support over 125,000 physicians, serve 80+ specialties, process over $50 billion of Accounts Receivable annually, and ascribe medical codes to over 10 million charts annually. To learn how Access Healthcare can help your organization boost its financial performance, visit accesshealthcare.org.